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Agora

Retail Media: How Kingfisher is Redefining the Game with Data and Innovation

Retail Media: How Kingfisher is Redefining the Game with Data and Innovation

Agora Overview

Retail media is undergoing a major transformation. Once considered merely an extension of traditional advertising, it is now becoming a vital tool for brands and retailers. But what sets the pioneers in this field apart? It’s their unparalleled mastery of customer data, innovative solutions like "brand coaches," and strategic collaboration between manufacturers and retailers.

In a recent interview, Gwenola Coicaud, Director of Kingfisher Retail Media, unveiled the methods that make retail media more effective and accessible. From detailed analysis of shopping behaviors to unique initiatives supporting brands, discover how Kingfisher is redefining the industry standards.
  • The keys to Kingfisher Retail Media's success in leveraging customer data.
  • Gwenola Coicaud's advice on fostering effective collaboration between manufacturers and retailers.
  • Kingfisher’s “Hack, Pack, Stack” approach to making retail media accessible and effective.

With Kingfisher France

Gwenola Coicaud

Customer Data: The Key to a Winning Strategy

At Kingfisher, everything begins with an in-depth understanding of shopping behaviors. By analyzing customer journeys both online and in stores, the team creates precise segmentations for targeted advertising campaigns. This unique ability to connect digital data with in-store results is a game changer, particularly in the DIY sector, where customers often research online but complete their purchases in stores.

“We can measure the direct impact of our campaigns on sales, whether online or at our retailers like Castorama and Brico Dépôt,” explains Gwenola. This unique model positions Kingfisher Retail Media as a critical partner for manufacturers, from large corporations to emerging brands.

Innovating to Make Retail Media Accessible to All

Innovation is at the heart of Kingfisher’s strategy. Solutions like brand coaches provide manufacturers with dedicated support to optimize their presence and address various challenges (inventory, product listings, brand content). This system enables all brands, even smaller ones, to improve visibility and performance.

To structure this approach, Kingfisher employs a three-step methodology: Hack, Pack, Stack—rapid testing, structuring what works, and scaling with the best technologies. This pragmatic and efficient strategy has already helped some brands double their revenue within months.

Check out the podcast on:
Spotify et Apple Music